Reference

Terms Conditions at casaprize

These terms govern every interaction between you and casaprize — from the moment you open an account through every deposit via DANA, OVO, or GoPay, every session in our lobby, and every withdrawal request you submit.

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casaprize Terms Conditions at casaprize
HOW WE HANDLE POLICY

Account Security, Data, and Your Rights

We take a layered approach to protecting your data, your funds, and your ability to manage your own account. Each item below explains a specific aspect of how casaprize handles the policy responsibilities that matter most to you as an account holder.

Data Collection Scope

We collect only what is required to operate your account — identity verification details, transaction records, device identifiers, and session logs.

Cookie Usage

Cookies help us maintain your login session, remember device preferences, and deliver relevant lobby content. You can manage cookie permissions through your browser settings at any time; blocking essential cookies may affect login continuity across sessions.

Account Retention Period

Inactive accounts remain stored for a minimum period as required by applicable regulations. After extended inactivity, we notify you via email before any closure action. You may reactivate within the notice window by logging in and confirming your identity.

Withdrawal Verification

Before your first withdrawal — or after a significant account change — we verify your identity. This may include matching your DANA, OVO, or GoPay account name to the name registered on casaprize. Mismatches delay processing until resolved through support.

Requesting Data Changes

To update your registered email, phone number, or payment method, contact support with proof of ownership. We process update requests after identity confirmation — typically within one business day. Name changes require additional documentation for security reasons.

Dispute Resolution

If you believe a transaction or account action was handled incorrectly, submit a formal dispute via email with relevant transaction IDs. We investigate within a defined timeline and provide a written outcome.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear or you want to exercise a right described here, reach out through any of the channels below. We respond to terms-related queries with priority handling so you are never left uncertain about your account standing or obligations.

Team online

Live Chat

Open live chat from any page on casaprize — tap the icon in the bottom corner. Agents can clarify specific clauses, walk you through account restrictions, or escalate a dispute for review by our compliance team.

Email

Send a detailed message to our support address with the subject line 'Terms Query' and include your registered username. Expect a written response that references the exact clause relevant to your situation, suitable for your records.

In-App Notification

When we update these terms, you receive an in-app notification summarising what changed. You can reply directly to that notification thread to ask questions or flag concerns about new clauses before they take effect on your account.

Common Questions About These Terms

We compiled the questions our support team receives most often regarding terms and conditions. Each answer points you to the specific process or contact path you need.

Yes. By completing your first deposit — whether through DANA, OVO, or GoPay — you confirm acceptance of these terms in full. The deposit action itself constitutes binding agreement. If you disagree with any clause, do not fund the account.

No. One person may hold only one casaprize account regardless of how many e-wallet providers you use. Duplicate accounts discovered during verification will be closed, and remaining balances returned to the original verified account only.

We notify you of any change via in-app message and email. You have a defined window to review the update. If you disagree, you may withdraw your balance and close the account before the new terms take effect on continued use.

Contact support via email with the subject 'Data Deletion Request' and your registered username. We process eligible requests after verifying your identity. Certain transaction records may be retained as required by applicable regulations, but personal identifiers are removed.

Access depends on local law and is available where local law permits. We do not make eligibility determinations for you — confirming that you may legally use the platform in your jurisdiction is your responsibility before creating an account.

Common triggers include identity fraud, duplicate accounts, chargebacks initiated without contacting us first, and abusive behaviour toward support staff. We provide written explanation with every suspension and outline steps for appeal where applicable.

No. Account balances are non-transferable. Your wallet is tied to your verified identity and linked e-wallet — DANA, OVO, or GoPay. Attempting peer-to-peer balance transfers through any method violates these terms and results in account review.

Session logs and transaction records are retained for the period mandated by applicable regulations. After that period, records are anonymised or deleted. You can request a summary of your stored data at any time through the support email channel.

Submit a dispute via email including the transaction ID, game or event reference, and a description of your concern. Our team reviews server logs and provider feeds. A written outcome is delivered to your registered email within the stated timeline.

Yes. The same terms govern your account regardless of device. Whether you access casaprize through a phone browser in Jakarta or a desktop in Surabaya, your rights, obligations, and the dispute process remain identical across every access point.

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