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Privacy Policy at casaprize

We keep your personal information under strict control so you can focus on the lobby, not on worrying about your data.

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casaprize Privacy Policy at casaprize
DATA HANDLING DETAIL

What We Protect and How

Privacy is not just a document — it is built into how we structure your account, process payments, and store session data. Here is how each layer works so you know exactly where your information lives.

Payment Data Encryption

Every DANA, OVO, or GoPay transaction passes through encrypted channels. We never store full wallet credentials on our servers — only tokenised references that cannot be reversed into usable payment details by anyone, including our own staff.

Cookie Usage

We use cookies to keep you logged in across sessions on the same device and to remember your language or lobby preferences. No cookie data is shared with advertising networks.

Account Security Layers

Your login uses OTP verification sent to your registered phone number. This means even if someone guesses your password, they cannot access your balance, withdrawal history, or linked wallet details without also holding your device.

Data Retention Policy

We keep active account data for the duration of your membership. After closure, personal identifiers are anonymised within a defined period. Transaction logs may be retained longer where regulations in your eligible region require it.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay) to complete your transactions and with identity verification partners during account setup. No personal details go to unrelated marketing firms. Period.

How to Request Changes

You can ask us to correct, export, or delete your personal data at any time through live chat or email. We verify your identity via OTP before processing any request and confirm completion so you have a clear audit trail.

PRIVACY HELP CHANNELS

Reach Us About Your Data

If you have questions about your personal data, want to request a copy of what we hold, or need to update your details, our support team handles privacy queries through dedicated channels. We aim to respond promptly so your account stays accurate.

Live Chat Tap the chat icon inside your account dashboard to raise a privacy query directly. Our agents can confirm what data is stored, walk you through deletion requests, or help you update contact details tied to your DANA or OVO wallet.
Email Request Send a formal data access or deletion request to our support email. Include your registered account name and the specific information you need. We verify your identity before releasing any records to keep your data safe from unauthorised access.
Account Settings Some privacy controls sit right inside your profile. You can update your phone number, switch your linked GoPay wallet, or toggle marketing notifications without contacting support. Changes sync across mobile and browser sessions immediately.

Common Questions About Your Data

Real questions from real account holders — we answer each one with the specific process or policy detail so you know exactly where you stand.

We collect your name, phone number, email address, and device identifier during registration. If you link a DANA, OVO, or GoPay wallet, we store a tokenised reference — never the full wallet credential. This is the minimum we need to operate your account and process payments.

Payment data is encrypted in transit and tokenised at rest. We keep only short reference codes that tie a transaction to your account. Full wallet details remain with DANA, OVO, or GoPay — we never hold them in a readable format on our infrastructure.

Yes. Open live chat or email our support team with your registered account name. After OTP identity verification, we compile a data export covering profile details, transaction history, and stored preferences, then deliver it to you securely.

Contact support through live chat and request full account closure and data deletion. We verify your identity, then begin anonymising personal identifiers. Some transaction records may be retained where local regulation requires it, but your profile data is removed.

No. We share data only with payment processors to complete deposits and withdrawals, and with identity-verification partners during account setup. Your information is never sold, rented, or passed to advertising networks or unrelated marketing companies.

We use session cookies to keep you logged in and preference cookies to remember your settings. No advertising cookies are deployed. You can disable or clear cookies through your browser or phone settings — your account remains intact, but you may need to log in again.

Personal identifiers are anonymised within a reasonable timeframe after closure. Transaction logs may be held longer if local law in your eligible region requires it. Once any mandatory retention period ends, remaining data is permanently deleted from active storage.

The encryption and storage standards are the same regardless of where you access your account — whether you are in Surabaya or elsewhere. However, specific retention periods or disclosure obligations may differ based on the local law that applies to your region.

We notify you through an in-account banner and, where possible, a message to your registered phone number or email. Any material change to how we handle DANA, OVO, or GoPay data or share information will be flagged before it takes effect.

In the unlikely event of a breach, we notify affected accounts promptly, describe what data was exposed, and outline the steps we are taking. We also recommend you change your password and confirm your linked wallet details through your account settings immediately.

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