Reference

How We Handle Your Data and Account

We keep this straightforward. Our legal framework explains how your personal data is stored, who can access it, and what you can request us to change or delete.

Data Retention PolicyCookie DisclosureAccount RightsWallet PrivacyContact Paths
casaprize How We Handle Your Data and Account
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about data use, account retention, or want to submit a formal request regarding your personal information, we have specific channels for legal and policy enquiries. These are separate from general account support — use them for anything related to your data rights, access restrictions, or formal complaints about how your information has been handled.

Live Chat — Policy Queue Open live chat from your account dashboard and select the policy category. This routes your message directly to the team that handles data requests, cookie queries, and legal clarifications. Response time varies, but policy queries are flagged for priority.
Email — Data Requests Send a written request via the email address listed in your account settings under the legal section. Written requests are required for data deletion, export, or formal objections to processing. Keep your account ID in the subject line.
In-App Notification Centre Policy updates and responses to your legal enquiries appear in the notification centre on mobile. Check this after submitting any request — confirmations and follow-up questions from our team land here before email in most cases.
DATA AND SECURITY PRACTICE

How We Protect Your Information Daily

We handle your account data with specific processes — not vague promises. From cookie management to wallet verification records, each category of information follows a defined lifecycle. Here is how we approach the six areas that matter most to your privacy and account integrity on casaprize.

Data Encryption in Transit

Every connection between your device and our servers uses SSL encryption. This applies whether you are logging in from a browser in Jakarta or completing a GoPay deposit on mobile. The encrypted channel prevents interception of your credentials and payment references.

Cookie Lifecycle and Control

Session cookies expire when you close the browser. Persistent cookies — those that remember your login and language preference — last until you clear them manually or they reach their set expiry. You control this entirely from your browser settings.

Account Verification Records

When you verify your identity for withdrawals, we store the submitted documents for the minimum period required to resolve any disputes. After that window closes, documents are purged from active storage and moved to encrypted archive only.

Payment Data Separation

Your DANA, OVO, or GoPay account numbers are never stored in the same database as your login credentials. Payment references and account authentication sit on separate systems with independent access controls, reducing exposure if one layer is compromised.

Requesting Data Export or Deletion

You can request a full export of your stored personal data or ask for deletion of specific records. Submit the request through the policy contact email. We process these within the timeframe stated in the full terms — confirmation arrives in your notification centre.

Retention After Account Closure

If you close your account, we retain transaction logs and identity records for the regulatory retention window applicable to your region. After that period, all personal data is permanently deleted. You will receive email confirmation when deletion is complete.

Common Questions About Our Legal Policy

These are the questions we actually receive from account holders in Indonesia about their data, rights, and how our legal framework affects their day-to-day use of casaprize. If your question is not here, use the policy contact paths above.

We collect your name, email, phone number, and device identifiers during registration. When you link DANA, OVO, or GoPay for deposits, we store the payment reference but not your full e-wallet credentials. This data is used for identity verification and transaction processing only.

Yes. Submit a data export request via the policy email channel listed in your account settings. We compile your stored records — login history, transaction logs, verification documents — into a downloadable file and notify you through the in-app notification centre when it is ready.

Send a deletion request through the same policy email. Specify whether you want full deletion or removal of specific records only. We will confirm what can be deleted immediately and what must be retained under regulatory requirements before processing.

No. Payment references stay within our internal systems and are not shared with third parties for marketing or analytics. The only external sharing occurs if required by a legal order from a relevant authority — and we would notify you in that scenario.

Transaction logs and identity records are kept for the regulatory retention window relevant to your region. Once that period ends, everything is permanently erased. You receive an email confirmation when the final deletion is executed on our systems.

Session cookies keep you logged in while your browser tab is open. Persistent cookies remember your language and login preferences across visits. You can disable or clear them at any time through your browser — doing so will log you out and reset saved preferences.

Access depends on local law and is available where local law permits. If you travel to a region where the platform is restricted, you may be unable to log in. We do not provide legal advice on jurisdiction — confirm local regulations independently before accessing your account.

Go to your account settings, select the profile section, and edit the relevant fields. For changes to verified identity documents — such as a name change — submit the updated document through the policy contact channel and our team will process it manually.

Raise the dispute through the policy email with your account ID and a clear description of the issue. Our team reviews within the stated timeframe and responds with a resolution or explanation. If unresolved, the arbitration clause in our full terms applies.

Only if you opt in. Marketing communications — promotions, new game alerts — are sent based on your notification preferences. You can toggle these off in account settings at any time. Opting out does not affect your account functionality or data security in any way.